PROJECTION

VISION
To  be a foremost agent of quality service delivery

MISSION
To deliver world-class quality service standards to CLIENTS/CUSTOMERS in all sectors of the University

Future plans for the Unit:

+   Establishment of SERVICOM Charter and monitor its implementation
+   Training of Desk Officers
+   Sensitization programmes
+   Publication of complaints
+  To manage links with strategic partners and other stakeholders on Service Delivery, Market Research, Customer Care/Relations, etc
+   Collaboration with other Universities/MDA’s SERVICOM Unit
+   Having SERVICOM representatives at reception posts in FUPRE
+   To place suggestion boxes at reception areas
+   To facilitate a safe and conducive working environment for Staff at levels of service delivery
+   Attend various departmental meetings to ensure compliance with decision reached
+   To publish FUPRE’s Service Charter and its Complaints Policy online for easy access to the public